Client
Persimmon Homes
Sector
Residential Development
Scope
Supply and installation of over 15,000 square meters of carpet, vinyl, and LVT flooring across multiple sites
Location
Multiple sites across Staffordshire, Shropshire, West Midlands
Duration
Ongoing
The Challenge
The project involved supplying and installing over 15,000 square meters of carpet, vinyl, and LVT flooring for a 5-star rated national house builder across multiple sites. The key challenges included:
- Complex Scheduling: Coordinating installation dates with the client’s legal completions schedule and ensuring that the work was completed within tight timelines.
- Supply Chain Management: Managing stock levels to avoid supply issues and ensuring timely deliveries to multiple sites.
- Labor Flexibility: Adjusting labor resources as required to accommodate changing schedules and unforeseen delays in the building process.
- Customer Care: Minimizing the need for customer care visits while maintaining a swift response when issues did arise.
Why Choose Hammond Hill
At Hammond Hill Flooring, we understand the complexities of large-scale, multi-site residential projects. Our dedication to proactive scheduling, supply chain management, and labor flexibility ensures that projects are completed on time, every time. Our right first time philosophy and customer care commitment make us the partner of choice for national house builders who demand reliable, high-quality flooring solutions.
Our Approach
Hammond Hill Flooring took a highly organized and proactive approach to ensure the success of this long-term project:
- Effective Diary Management: We worked closely with the client’s office and site-based staff, holding monthly meetings to discuss the upcoming legal completions. Based on this information, we scheduled fitting dates, ensuring the work was completed on time. We kept in constant communication with the client to adjust schedules if there were any delays or changes to the building timeline.
- Proactive Scheduling & Stock Management: We proactively checked the build progress and adjusted fitting dates when necessary. To avoid any supply issues, we ensured that materials were delivered and stored in our warehouse in good time, ready for deployment to various sites.
- Flexible Labor Management: We maintained flexibility by redeploying labor resources as needed, responding quickly to any changes in the build schedule and ensuring that the required workforce was available when and where it was needed.
- Right First Time Philosophy: We followed our “right first time” approach to reduce the need for customer care visits. However, in the event that any issues did arise, we ensured that we attended to them swiftly and effectively, providing fast solutions to keep the project moving smoothly.
- Dedicated Contracts Manager: A dedicated New Build Contracts Manager was assigned to oversee the day-to-day management of the contracts, ensuring consistent, high-quality service and maintaining strong relationships with the client. This manager was the point of contact for all matters, ensuring the smooth running of all projects.
Outcome
The project has been running smoothly, with the following outcomes:
- On-Time Installations: Over 15,000 square meters of carpet, vinyl, and LVT flooring have been successfully installed across multiple sites, with all work completed on schedule.
- Strong Client Relationships: Through regular communication and positive relationships with site-based and office staff, we have ensured that our work aligns with the client’s goals and timelines.
- Minimal Customer Care Visits: The “right first time” approach has resulted in a significant reduction in customer care visits, and when they are needed, they are addressed quickly and efficiently.
- Flexibility and Reliability: The flexibility of our labor force has allowed us to adjust to any unforeseen changes in the project timeline, ensuring that the client’s deadlines are always met.
- Ongoing Partnership: The project continues to run successfully, with a high level of trust between Hammond Hill Flooring and the client, solidifying our role as a reliable and integral part of their development teams.