Client
Kendrick Homes
Sector
Residential Development
Scope
Supply and installation of over 12,000 square meters of carpet, vinyl, and Karndean flooring per annum across multiple sites
Location
Multiple sites across West Midlands, Oxfordshire, Worcestershire, Buckinghamshire, Shropshire.
Duration
Ongoing
The Challenge
Hammond Hill Flooring is proud to work alongside Kendrick Homes, a renowned developer known for its century-long legacy of craftsmanship and commitment to building high-quality homes. The challenge in this partnership lies in:
- Large-Scale Installations: Supplying and installing over 12,000 square meters of flooring annually across multiple residential sites.
- Timely Coordination: Ensuring that installations are completed in line with the build schedule and legal completion dates for each home.
- Maintaining Quality: Ensuring the flooring selected aligns with Kendrick Homes’ exacting standards of quality, durability, and appearance retention for their new homes.
- Supply and Labor Management: Managing supply chain logistics and ensuring sufficient labor to meet tight timelines, while remaining flexible in a fast-paced, evolving environment.
Why Choose Hammond Hill
At Hammond Hill Flooring, we are committed to providing high-quality flooring solutions that enhance the homes we help build. Our proactive approach, attention to detail, and dedication to client satisfaction ensure that every installation meets the highest standards of durability, appearance, and performance. For developers like Kendrick Homes, we are the trusted partner for flooring solutions that match their craftsmanship and vision.
Our Approach
Hammond Hill Flooring has developed a highly organized, flexible approach to support Kendrick Homes in maintaining their reputation for excellence:
- Proactive Diary Management: We hold monthly meetings with Kendrick Homes’ office and site-based staff to establish legal completions for the following month. Based on this information, we schedule fitting dates, while also regularly checking the build progress to make adjustments where needed.
- Stock Management: To avoid any potential supply issues, we ensure that all materials are delivered to our warehouse ahead of time, stored securely, and are ready for deployment as needed.
- Labor Flexibility: We remain flexible with labor deployment, adjusting our workforce to ensure that deadlines are met and any unforeseen changes to the schedule are managed swiftly.
- Right First Time Philosophy: We follow a “right first time” approach, significantly reducing the need for customer care visits. However, if issues arise, we address them quickly and effectively to maintain high customer satisfaction.
- Dedicated Contracts Manager: A New Build Contracts Manager oversees the day-to-day operations of our contracts with Kendrick Homes, ensuring smooth coordination between all teams, reliable service, and the high standards expected by the client.
- Specification Collaboration: We work closely with the Kendrick Homes team at the specification stage to ensure that the right flooring products are chosen for each project. We consider factors like durability, quality, appearance retention, price, and suitability to ensure that homeowners enjoy their new flooring for many years to come.
What the customer said
Working with Hammond Hill Flooring has been a real asset to our developments. Their professionalism, attention to detail, and commitment to maintaining high standards align perfectly with the quality we strive for in every Kendrick home. The team’s proactive approach, flexibility, and reliable service have ensured that our flooring installations are always on time and of the highest quality. We look forward to continuing our long-standing partnership.
Jon Jeffs - Senior Quantity Surveyor
Outcome
The collaboration with Kendrick Homes has been a resounding success, with key results including:
- High-Quality Installations: Over 12,000 square meters of carpet, vinyl, and Karndean flooring have been successfully supplied and installed across multiple sites, meeting Kendrick Homes’ rigorous quality standards.
- Timely Deliveries: Through effective diary management and proactive coordination, all flooring installations have been completed on schedule, supporting Kendrick Homes’ on-time project completions.
- Long-Term Durability: The flooring solutions chosen in collaboration with Kendrick Homes have ensured that homeowners can enjoy high-quality, durable, and aesthetically pleasing flooring in their new homes for years.
- Efficient Service: The flexibility of our workforce and our right-first-time approach have contributed to a smooth, efficient process with minimal disruption to the build schedule, ensuring Kendrick Homes’ reputation for excellence is upheld.
- Ongoing Partnership: The successful partnership has led to ongoing collaboration, with both teams working together seamlessly to deliver top-tier flooring solutions for each new development.